Terms and Conditions

Terms and Conditions - Mithun Bakes and Caters

Last updated: December 29, 2025

Welcome to Mithun Bakes and Caters. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By placing an order, accessing our website at mithunbakesandcaters.com, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy, Refund Policy, and Cancellation Policy.

2. Services Provided

Mithun Bakes and Caters provides:

  • Freshly baked goods including cakes, pastries, cookies, and breads
  • Custom cake design and creation services
  • Catering services for events and special occasions
  • Online ordering and delivery services

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. Orders and Payments

Order Placement:

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order at our discretion
  • Custom orders require advance notice (typically 48-72 hours)
  • Order confirmations will be sent via email or phone

Pricing:

  • All prices are listed in Indian Rupees (INR)
  • Prices are subject to change without notice
  • The price charged will be the price displayed at the time of order placement
  • Additional charges may apply for delivery, custom designs, or rush orders

Payment:

  • Payment is required at the time of order placement or as agreed
  • We accept UPI, credit/debit cards, cash, and other payment methods as displayed
  • For catering services, a deposit may be required to confirm your booking
  • Full payment must be completed before delivery or pickup

4. Custom Orders

For custom cakes and special orders:

  • Design consultations may be required and are subject to availability
  • Final designs must be approved before production begins
  • We will make every effort to match your specifications, but slight variations may occur
  • Custom orders cannot be cancelled once production has begun
  • Rush orders may incur additional charges

5. Delivery and Pickup

Delivery:

  • Delivery is available within our service area
  • Delivery charges vary based on location and order size
  • Delivery times are estimates and may vary due to traffic or unforeseen circumstances
  • Someone must be available to receive the delivery
  • We are not responsible for delays caused by incorrect addresses or unavailability

Pickup:

  • Pickup orders must be collected at the scheduled time
  • Please bring your order confirmation
  • Orders not picked up within 24 hours may be considered abandoned

6. Product Quality and Food Safety

We are committed to maintaining the highest standards of quality and hygiene:

  • All products are prepared fresh using quality ingredients
  • We follow strict food safety and hygiene protocols
  • Products are perishable and should be consumed within recommended timeframes
  • Proper storage instructions will be provided with your order

7. Allergies and Dietary Requirements

  • Please inform us of any allergies or dietary restrictions when placing your order
  • While we make every effort to accommodate special requirements, we cannot guarantee that our products are completely free from allergens
  • Our kitchen handles common allergens including nuts, dairy, eggs, and gluten
  • Cross-contamination may occur despite our best efforts

8. Cancellations and Refunds

Please refer to our separate Cancellation Policy and Refund Policy pages for detailed information. In summary:

  • Cancellations must be made 24-48 hours in advance for standard orders
  • Custom orders and catering services have specific cancellation terms
  • Refunds are subject to our refund policy terms

9. Liability and Disclaimers

Product Liability:

  • We are not liable for any allergic reactions or health issues arising from consumption of our products
  • Customers are responsible for informing us of dietary restrictions and allergies
  • Products must be stored and handled properly after delivery/pickup

Limitation of Liability:

  • Our liability is limited to the purchase price of the product or service
  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for events beyond our reasonable control (force majeure)

10. Intellectual Property

  • All content on our website, including images, text, logos, and designs, is our property
  • You may not reproduce, distribute, or use our content without written permission
  • Custom cake designs created by us remain our intellectual property

11. Customer Conduct

When using our services, you agree to:

  • Provide accurate and complete information
  • Not engage in fraudulent or illegal activities
  • Treat our staff with respect and courtesy
  • Not misuse our website or services

12. Photography and Marketing

  • We may photograph our products for marketing purposes
  • By placing an order, you consent to us using photos of your custom items for promotional use
  • If you prefer your order not to be photographed, please inform us in advance

13. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Dispute Resolution

  • Any disputes will be governed by the laws of India
  • We encourage customers to contact us first to resolve any issues
  • Disputes will be subject to the exclusive jurisdiction of courts in [Your City], India

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Business Name: Mithun Bakes and Caters
  • Email: info.mithunbakesandcaters@gmail.com
  • Phone: +91-9940503192
  • WhatsApp: +91-9940503192

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Refund Policy, and Cancellation Policy, constitute the entire agreement between you and Mithun Bakes and Caters.

By placing an order or using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Thank you for choosing Mithun Bakes and Caters!